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Refund Policy

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Last Updated: November 12, 2026

At Geravo, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund in accordance with the conditions outlined in this policy.

This policy applies to purchases made through Geravo.us.

SECTION 1 – RETURN PERIOD

You may request a return within 30 days of the delivery date.

To be eligible for a return, you must contact us within this period and receive return instructions before sending any products back.

Returns requested after the 30-day period may not be accepted, except where required by applicable law.

SECTION 2 – RETURN ELIGIBILITY

To qualify for a return, products should generally meet the following conditions:

  • Items must be unused and in their original condition.

  • Products must be returned with their original packaging, accessories, and included components, where applicable.

  • Items must be free from stains, damage, odors, or signs of use beyond what is reasonably necessary for inspection.

  • Proof of purchase or order confirmation must be provided.

  • Return authorization must be obtained from our customer service team before shipping the item back.

Furniture products should be carefully packaged to help prevent damage during return transportation.

We reserve the right to inspect returned products before approving a refund, subject to applicable consumer protection laws.

SECTION 3 – NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery for reasons not attributable to us.

  • Products returned without prior authorization.

  • Items specifically identified as final sale or non-returnable before purchase, where permitted by law.

  • Products that cannot be safely returned due to their condition.

This section does not limit your rights regarding defective, damaged, incorrect, or misrepresented products under applicable law.

SECTION 4 – HOW TO REQUEST A RETURN

To initiate a return, please contact our customer service team and provide:

  • Your order number.

  • The name or description of the item you wish to return.

  • The reason for the return.

  • Photographs of the product, if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if it is approved.

Please do not send products to our business address unless we have specifically confirmed that it is the correct return destination.

SECTION 5 – RETURN SHIPPING COSTS

For returns due to a change of mind or other reasons not caused by Geravo, customers are generally responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before arranging a return. We will review the issue and provide an appropriate solution, including return shipping assistance where applicable.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return is due to an issue attributable to us.

SECTION 6 – REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow a reasonable processing period for us to complete the refund. Your bank or payment provider may require additional time before the refunded amount appears in your account.

Refunds may include the eligible purchase price and applicable charges, depending on the reason for the return and applicable law.

SECTION 7 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs or other supporting information, where applicable.

After reviewing your request, we may offer a replacement, repair, refund, or another appropriate resolution in accordance with applicable law.

SECTION 8 – EXCHANGES

If you wish to exchange an item for another product, size, or variation, please contact us before returning the original item.

Exchanges are subject to product availability and approval. If an exchange is unavailable, we may offer an alternative solution, including a refund where appropriate.

SECTION 9 – CANCELLATION REQUESTS

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. However, cancellation cannot be guaranteed once fulfillment or shipment has begun.

If an order has already been shipped, you may need to follow the return procedure outlined in this policy, subject to applicable law.

SECTION 10 – CONTACT INFORMATION

If you have questions about returns, refunds, exchanges, or cancellations, please contact us using the information below.

Brand Name: Geravo

Website: Geravo.us

Address: 2510 BROOK LN, AURORA, IL 60504-6014, United States

Phone: 630-429-1784

Thank you for shopping with Geravo. We appreciate your understanding and the opportunity to assist you.